Terms & Conditions

Terms of trade prices

Stratford upon Avon Butterfly farm Ltd reserves the right to change any or all stated prices as a result of currency fluctuations.

 

All prices exclude VAT

 

VAT is charged at 20% to all UK customers and to all EU customers unless a valid VAT registration number is provided.

 

Payment by invoice is available by request and upon completion of a new account form.

 

Payment by invoice must be paid by the buyer within 30 days of the due date of the invoice.

 

Pupae

Our weekly availability list is put out on a Friday around midday. We offer our pupae on a first come first serve basis.

 

Availability of any given species at any given time cannot be guaranteed. Should we be unable to provide a particular species we will include a suitable substitute for a similar price unless instructed otherwise.

 

All pupae are quality checked and leave in A1 condition. Any claims for loss or damage in transit must be made within 24 hours of arrival. After this time claims will not be permitted.

 

We do not sex our pupae. For specific genders it is at your own risk.

 

Orders under 50 pupae will not be permitted unless agreed between yourselves and Stratford Butterfly Farm Ltd. A Surcharge of £6.00 (€7.00) will be added for orders under 50 pupae.

 

Tropical Pupae Cancellation Policy 2020

If a customer wishes to cancel their pupae order it is important that advance notice of at least 72 hours is given before the shipping date, allowing the butterfly farm time to resell the pupae.

 

Pupae orders must be cancelled over the phone, Mon - Sun, Tel: 01789 299288 or via email sales@butterflyfarm.co.uk. The customer will receive an email of cancellation.

 

Under this policy cancellations under 72 hours of the shipping date will be considered but does not guarantee cancellation. The customer will receive an email confirming if the cancellation was possible.

 

An order cannot be cancelled if the order has already been shipped, the customer will be invoiced for the order. Refunds will not be issued if the order was prepaid.

 

By placing an order, customers agree to Stratford-upon-Avon Butterfly Farms cancellation policy for tropical pupae.

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